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David Youngman

David Youngman leads Customer Success and Support at Compono, helping organisations get real value from their people data after go-live. He writes about adoption, onboarding and what separates HR software that gets used, from software that gathers dust.

Learn how to amplify your customers' voices by understanding their needs, formalizing feedback processes, and advocating for impactful changes.

3 min read

Make it hard to ignore: How to amplify your customers’ voice

Picture of David Youngman David Youngman:

Championing customers isn't about saying "yes" to every request. It's about deeply understanding their needs, building a professional system to track and progress those needs, and having the courage to fight for the changes that will make them...

Featured customer relations customer support and success relationship building
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Popular posts
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The Six Learning Science Principles We Live By

Compono:

The six learning science principles that make training stick are retrieval practice, spaced...
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Full Research: Latest HR & Talent Statistics (2025)

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This page collects the latest HR and talent statistics in one place: organisational culture,...
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7 Free Personality Tests for Employees to Boost Engagement

Mathan Allington:

The best free personality tests for employees are the Compono Work Personality assessment, Big Five...
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How to post job ads on LinkedIn: A step-by-step guide for HR managers

Mathan Allington:

To post a job ad on LinkedIn: log into your company Page, go to the Jobs section and select the...
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The complete guide to employee onboarding: best practices for 2025

Mathan Allington:

Employee onboarding best practices come down to four things: start before day one, structure the...
14 min read

What is a Job Description? Understanding Its Importance and Components

Mathan Allington:

A job description is a formal document that sets out a role's purpose, essential duties,...
5 min read

HRIS system: complete guide to human resource information systems

Mathan Allington:

An HRIS (human resource information system) is software that stores all employee data and automates...
4 min read

Understanding Performance Evaluation Bias for HR Managers

Mathan Allington:

Performance evaluation bias is a systematic error in judgement that skews how an employee's work is...
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