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HR Glossary

eNPS

HR metrics
What is eNPS?

eNPS (employee Net Promoter Score) measures employee loyalty with one question: how likely are you to recommend this organisation as a place to work? Scores run from -100 to +100, calculated as the percentage of promoters minus the percentage of detractors.

eNPS bands

Below 0More critics than advocates; needs attention
0 to 10Positive
10 to 30Favourable
30 to 50Strong
Above 50Excellent

How is eNPS calculated?

Employees answer the recommendation question on a 0-to-10 scale. Those scoring 9 or 10 are promoters, 7 or 8 are passives, and 0 to 6 are detractors. Subtract the detractor percentage from the promoter percentage and the result is your eNPS. Thirty per cent promoters against 25% detractors gives an eNPS of +5; passives count in the denominator but not the score.

What is a good eNPS?

Anything above zero means advocates outnumber critics. As working bands: 10 to 30 is favourable, above 30 is strong, and above 50 is excellent and rare. Benchmarks vary enough by industry and survey method that your own trend is more informative than anyone else's absolute number.

What are the limits of eNPS?

It is one question, so it tells you the temperature without telling you why. A falling score cannot distinguish a workload problem from a leadership problem from a pay problem. eNPS works best as a frequent, lightweight pulse sitting on top of a proper engagement and culture measure that can actually locate the cause.

Next step

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eNPS Calculator

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Employee engagement

Employee engagement is the emotional commitment an employee has to their organisation and its goals, visible as discretionary effort: caring about the outcome, not just completing the task.

Read the definition →Related term

Attrition rate

Attrition rate is the percentage of a workforce that leaves an organisation over a period, measured against average headcount.

Read the definition →Related term

Employee retention rate

Employee retention rate is the percentage of employees who remain with an organisation over a period, calculated as the share of starting headcount still employed at the end.

Read the definition →HR Glossary

All terms

Every definition, with the local rules, rates and thresholds attached.

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Where
Compono Engage fits.

Compono Engage is an employee engagement platform that reads culture and climate alongside work personality, team by team.

eNPS is one signal. See the whole engagement picture.

See how it works
Compono Engage
8%+
reduction in turnover

Common questions

How is eNPS different from NPS?

Same maths, different audience. NPS asks customers whether they would recommend your product; eNPS asks employees whether they would recommend you as an employer.

How often should eNPS be measured?

Common practice is quarterly, or monthly in fast-changing environments. Frequent enough to see trend, spaced enough to avoid survey fatigue.

This page is general information, not legal advice. We check figures annually and update them on a best-efforts basis, but employment rules change and we cannot promise everything here is current or complete. Before you act on it, confirm the detail with the official source for your jurisdiction or your own adviser. Last reviewed July 2026.