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Automatically match to candidates who are a great fit for your team culture and who are intrinsically motivated to succeed.

Deeply understand your organisation with science-backed analytics on your culture, team design, and engagement.

Back your onboarding, compliance and skill development with industry-leading credentialling, competency and capability expertise.

 

Reimagine skills assessment and certification with dedicated tools designed to elevate your competency frameworks.

 
How we do it
CASE STUDY

Driver Knowledge Test Online

Accessible and Inclusive Training and Assessment in New South Wales

The Challenge

The existing driver knowledge test for NSW was an in-person, compliance-based solution offered only at physical service centres. These service centres were costly to maintain and, due to the size and population spread of NSW, often inaccessible for those living in remote or regional areas. Compounding this was a demographic makeup of around 30% of households speaking a language other than English in NSW, and approximately 14% of working-age adults having lower literacy skills or learning difficulties. These factors often led to higher failure rates and disenfranchisement from the process of obtaining a driver’s licence.

The primary challenge was to ensure that all user needs were met through a seamless, accessible digital solution.

Key Objectives

  • Promote Deeper Understanding: Shift the focus from rote memorisation to a more comprehensive grasp of road rules and safer driving practices, thereby enhancing road safety outcomes.
  • Ensure Full Accessibility: Ensure the platform is WCAG 2.1 AA standard compliant, and incorporates additional tools to make the test accessible to all users, regardless of physical, cognitive, or linguistic barriers.
  • Support Cultural and Linguistic Diversity (CALD): Ensure CALD communities have equal access to the test, providing features to bridge language gaps and cultural differences.
  • Eliminate Geographic Barriers: Enable users to access the test remotely, removing the need for physical travel to service centres, particularly for those in rural or remote locations.

The Solution

In partnership with Transport for New South Wales (TfNSW), Compono and Nexefy developed the Driver Knowledge Test (DKT) Online—an award-winning learner licensing platform that blends accessible education and assessment into one seamless, user-friendly experience. The scope of the TfNSW DKT Online project was extensive, covering the full lifecycle from discovery and design through to development and implementation.

The result is a fully accessible and comprehensive online course with integrated assessment, designed to teach essential road safety concepts through real-life video stories, branching scenarios, and interactive challenges. It replaces the traditional 45-question written exam, allowing learners to complete their licensing requirements on any device, at their own pace.

A picture of a laptop screen showing the DKTO test in action.

Key components include:

  • Effective learning design: Including media variety, regular concept checking and review, controlled learner progression, and engagement of higher order thinking skills.
  • Reliable and Valid Assessment: Carefully calibrated summative test components to ensure a fair measurement of competency.
  • WCAG 2.1 AA Features: Compliant image colour contrast and alternative text, captions and transcripts, keyboard navigation, image focus and zoom features.
  • Text to Speech (TTS): Allowing learners with poor literacy skills or visibility impairments to learn and complete the assessment with less difficulty.
  • Multi-Language Support: Allowing learners to select a preferred delivery language. All text is presented in the language of choice and this can be switched at any point during the course or assessment.

Results & Impact

DKT Online’s impact has been transformative, reaching thousands of individuals across NSW and beyond. By making the DKT accessible to a diverse range of users—including those with learning difficulties and CALD backgrounds—the project has supported broader access to essential services, such as transportation and employment opportunities.

The DKT Online platform has also delivered substantial ROI for TfNSW. By reducing the need for in-person testing, significant cost savings have been realised, while the platform’s high adoption rates ensure a broad user base. The increased pass rates, particularly for individuals with learning difficulties or from CALD communities, further validate the platform’s positive impact. Over time, these improvements will drive continued savings and operational efficiency for TfNSW.

The course’s intuitive design, interactive scenarios, and accessibility features have also driven exceptional engagement and have been recognised with awards.

 

Over

170000

enrolments to date.

Over

80
%

completion rate

Over

95
%

satisfaction with
4 or 5 stars

From the Client:

 

TfNSW leadership has recognised the DKT online project as a breakthrough in accessible driver training and testing.
The platform is seen as a model for future digital initiatives, with potential applications in other testing and learning environments.
By meeting and exceeding leadership’s expectations, the platform positions TfNSW as a global leader in accessible driver testing.

 

View TfNSW Media Release
dkt google play
"The examples and explanations were clear and helpful in understanding the rules and responsibilities as a driver. Overall, it provided valuable knowledge that will contribute to safer driving."
DKT User
★★★★★
dkt google play
"Very well made software i enjoyed very much very brain teasing sad it had to end - no bugs or glitches"
DKT User
★★★★★
dkt google play
"This course was absolutely brilliant and really fit into my schedule as a single parent to a child with a disability. Was an amazing help and ridiculously convenient!"
DKT User
★★★★★
dkt google play
"I have been scared of doing this test for many years after coming in and failing 3 times when i was 16, i am now turning 25 and could finally do this test in the comfort of my own home and in peace and quiet without being so nervous thank you"
DKT User
★★★★★
dkt google play
"It was very helpful how it reads it out to you, helped me get a better understanding of it."
DKT User
★★★★★

Shifts your high-stakes, high-volume assessments into reliable online education.

Backed by robust competency framework management tools, our technology allows government and organisation leaders to shift education and assessments online, securely.

In Australia, our platform is the trusted leader in delivering learning, testing, and credentialing to motor vehicle operators.

We have over 3 million certifications awarded across multiple state governments.

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