Tuesday 7 July 2026
Australian HR technology company Compono has won The Talent Tech Customer Service Award at the TIARA Talent Acquisition & Talent Tech Awards ANZ 2026, announced at a gala dinner on 25 June. The award, run by TALiNT Partners, recognises the talent technology provider delivering the strongest customer service across Australia and New Zealand.
Judges praised Compono for a “strong, customer-centric service model that combines high satisfaction and SLA performance with a transparent, feedback-driven approach”, demonstrating how “client insight directly shapes product development while driving retention, trust and measurable business growth”.
The numbers behind the win are consistent. Across the past 18 months, Compono’s support team has held a 98 per cent customer satisfaction score on every rated ticket and 97 per cent achievement against all service level agreement (SLA) response and resolution targets. Compono holds 4.8 out of 5 on Capterra, with a perfect 5.0 for customer service across all reviews.
Compono CEO and corporate psychologist, Rudy Crous, said the award reflected a deliberate choice about how the company builds software.
“You can’t just have a good product. You must also have a great team helping customers get the best out of it, and so many providers get this wrong. They drop the tech off at the front door and walk away,” Mr Crous said.
“We don’t drop tech off. Our team sits with our customers, whether that’s launching their first culture campaign, analysing team dynamics, posting jobs, reviewing candidates or building learning courses. That level of service is often why we win: local support and white-glove care that others can’t match.”
That philosophy extends into the product itself. Feedback from every customer conversation is ranked by impact and built into the roadmap, and customers whose input drives a release hear about it directly rather than through a changelog. It is why Compono customers can point at parts of the platform and see their own fingerprints on it.
Compono Senior Manager of Customer Success and Support, David Youngman, accepted the award alongside Customer Success Specialist Daryl Ning.
“This one belongs to our customers as much as it does to us. The model only works because they tell us the truth in every monthly meeting, and because our product team actually listens. I don’t see this as a special process, it’s the foundation of how we work with our customers at Compono. The award itself simply validates our approach,” Mr Youngman said.
Compono provides a talent intelligence platform combining the process tools HR teams rely on with the people insight most HR technology misses. The platform includes Compono Hire (applicant tracking with behavioural profiling), Compono Engage (team personality, culture and engagement assessments) and Compono Develop (learning management), alongside Hey Compono, its personality-powered AI coaching product.
The full list of 2026 TIARA winners is available at anz.talentacquisitiontiaras.com/2026-winners.
About Compono
Compono is an Australian HR technology company that combines behavioural science with practical HR tools, helping organisations hire, engage and develop people better. Compono holds 4.8 out of 5 on Capterra and is trusted by government departments and mid-market organisations across Australia and New Zealand. Visit compono.com.
Media contact:
Mathan Allington
Head of Marketing
Compono
media@compono.com