Customer Service Representative
Job Ad Template
About the Role
Due to the continuous success and growth of our team, we have an exciting opportunity to join our team as a Customer Service Representative.
What you will do:
- Answering inbound calls from customers
- Making outbound calls to customers
- Looking up information to help resolve customer queries
- Logging tickets for jobs and escalating matters that can’t be resolved at the Customer Service Representative level
- Entering data into Customer Relationship Management software
- Meeting Key Performance Indicator targets, such as time on phone and time in queue
- Responding to customer emails
- Chatting to customers through online chat portal
- Processing orders, invoices and payments
What you’ll need to succeed:
- Commitment to deliver amazing customer service
- Strong communication skills
- Willingness to achieve targets and KPIs
- Good availability to work a variety of shifts during the day, evenings and weekends
- Certificate III in Customer Engagement a bonus
How to Apply
We would love to hear from you! Don’t miss out on this opportunity and apply now by completing your profile in detail through the link below.
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