Customer Service Representative
job description template
About the Role
Due to the continuous success and growth of our team, we have an exciting opportunity to join our team as a Customer Service Representative.
What you will do:
- Answering inbound calls from customers
- Making outbound calls to customers
- Looking up information to help resolve customer queries
- Logging tickets for jobs and escalating matters that can’t be resolved at the Customer Service Representative level
- Entering data into Customer Relationship Management software
- Meeting Key Performance Indicator targets, such as time on phone and time in queue
- Responding to customer emails
- Chatting to customers through online chat portal
- Processing orders, invoices and payments
What you’ll need to succeed:
- Commitment to deliver amazing customer service
- Strong communication skills
- Willingness to achieve targets and KPIs
- Good availability to work a variety of shifts during the day, evenings and weekends
- Certificate III in Customer Engagement a bonus
How to Apply
We would love to hear from you! Don’t miss out on this opportunity and apply now by completing your profile in detail through the link below.
Get even more Compono
Compono offers powerful products. Compono Engage, Hire and Develop.
Let’s connect and get you better matched people!