Contact / Call Centre Manager
Job Ad Template
About the Role
Due to the continuous success and growth of our team, we have an exciting opportunity to join our team as a Contact Centre Manager.
What you will do:
- Managing a team of customer service / call centre agents
- Overseeing the performance of customer service and sales team members
- Implementing process improvements
- Responding to and resolving all escalated queries
What you’ll need to succeed:
- Experience at manager level in a customer service environment
- Good understanding of call centre technology, including databases, call routing systems and contact management systems
- Experience with email, live chat, instant messaging and videoconferencing
- Strong interpersonal skills, including ability to build highly effective internal and external relationships
- A passion for customer service excellence and drive to achieve results
- Certificate IV in Customer Engagement or a Diploma of Customer Engagement beneficial
How to Apply
We would love to hear from you! Don’t miss out on this opportunity and apply now by completing your profile in detail through the link below.
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