Contact / Call Centre Agent
job description template
About the Role
Due to the continuous success and growth of our team, we have an exciting opportunity to join our team as a Contact / Call Centre Agent.
What you will do:
- Answering incoming calls and making outgoing calls
- Reading and responding to emails, chats and messages
- Assisting customers with their enquiries
- Escalating to a more senior team member when required
- Transferring customers to different departments
- Coaching junior members of staff
- Creating interest in goods and services
- Resolving complaints
- Updating database or software with customer information
What you’ll need to succeed:
- Commitment to deliver amazing customer service
- Strong communication skills
- Willingness to achieve sales targets and KPIs
- Good availability to work a variety of shifts during the day, evenings and weekends
How to Apply
We would love to hear from you! Don’t miss out on this opportunity and apply now by completing your profile in detail through the link below.
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