Collections Officer
job description template
About the Role
Due to the continuous success and growth of our team, we have an opening for a Collections Officer.
What you will do:
- Answering inbound and outbound calls
- Advising on repayment plans to suit level of debt and customer circumstances
- Escalating calls to managers when required
- Adhering to legislative guidelines and the Privacy Act
- Entering data and maintaining accurate records
- Facilitating advanced collections activity, such as sending letters of demand and reminder messages
- Referring customers to independent financial advisors
- Improve operational processes
- Work to key performance indicators
What you’ll need to succeed:
- Commitment to deliver amazing customer service
- Strong communication skills
- Willingness to achieve sales targets and KPIs
- Good availability to work a variety of shifts during the day, evenings and weekends
How to Apply
We would love to hear from you! Don’t miss out on this opportunity and apply now by completing your profile in detail through the link below.
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