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After Sales Service Manager
job description template

After Sales Service Manager
job description template

About the Role

An exciting opportunity has arisen for a highly driven After Sales Service Manager to join our team.

What you will do: 

  • Developing and reviewing customer service standards, procedures and policies
  • Managing service staff to ensure desired customer satisfaction levels are met
  • Providing direction, feedback and performance reviews to staff
  • Responding to customer enquiries over the phone, via email, and in person
  • Liaising with other managers and staff members to determine correct response to issues
  • Keeping records of customer interactions with details of actions taken
  • Generating sales leads and building and sustaining positive business relationships

What you’ll need to succeed:    

  • Proven track record of achievement in a previous sales management role 
  • Ability to build sound relationships with prospects/clients 
  • Self awareness, sound interpersonal and negotiation skills 
  • Ability to work autonomously and as part of a team 
  • High-level communication and influence skills (written & verbal) 
  • Experienced in CRM pipeline management
  • Certificate III in Customer Engagement a bonus

How to Apply

We would love to hear from you! Don’t miss out on this opportunity and apply now by completing your profile in detail through the link below.

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