After Sales Service Manager
Job Ad Template
About the Role
An exciting opportunity has arisen for a highly driven After Sales Service Manager to join our team.
What you will do:
- Developing and reviewing customer service standards, procedures and policies
- Managing service staff to ensure desired customer satisfaction levels are met
- Providing direction, feedback and performance reviews to staff
- Responding to customer enquiries over the phone, via email, and in person
- Liaising with other managers and staff members to determine correct response to issues
- Keeping records of customer interactions with details of actions taken
- Generating sales leads and building and sustaining positive business relationships
What you’ll need to succeed:
- Proven track record of achievement in a previous sales management role
- Ability to build sound relationships with prospects/clients
- Self awareness, sound interpersonal and negotiation skills
- Ability to work autonomously and as part of a team
- High-level communication and influence skills (written & verbal)
- Experienced in CRM pipeline management
- Certificate III in Customer Engagement a bonus
How to Apply
We would love to hear from you! Don’t miss out on this opportunity and apply now by completing your profile in detail through the link below.
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